SHIPPING:

 

PROCESSING TIME

All orders are shipped out from Los Angeles, California. We ship out on all weekdays Monday through Friday, excluding national holidays.

Please allow 1-3 days to process your order.

 

DOMESTIC SHIPPING 

Standard Shipping:

3 to 5 business days with USPS First Class Mail.

Shipping is calculated based on order weight and shipping destination. 

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Express Shipping:

1 to 3 business days with USPS Express Mail.

Shipping is calculated based on order weight and shipping destination. 

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Once your order is received, processed, and shipped, we will provide you with a tracking number. Please allow 1 to 2 days for tracking information to update. 

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INTERNATIONAL SHIPPING

Standard Shipping:

3 to 7 business days USPS, DHL or UPS.

Shipping is calculated based on order weight and shipping destination.  

 

LOST PACKAGES 

For lost packages, please contact hello@sivanskitchen.com with your order number. We will do our best to resolve your issue and file a claim with the shipping company if needed. However, we are not responsible for packages in which confirmation of delivery is issued upon the listed address.

 

RETURN POLICY:

All sales are considered final due to the seasonal nature of these products. Should you encounter any problems with your order, please don't hesitate to contact us at hello@sivanskitchen.com.

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DAMAGED GOODS:

Oh no! We are sorry to hear the news. We inspect each piece thoroughly before sending it out. However, if for some reason your item arrives damaged, please email hello@sivanskitchen.com as soon as possible and we will do our best to accommodate your issue.